Product Return Policy
At Gratia Botanica, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a fair and simple return policy to ensure your experience with us is positive.
Eligibility for Returns
- Time Frame: You may return most items within 30 days of purchase for a full refund or exchange. After this period, returns are no longer accepted.
- Condition: Items must be returned in their original packaging and must not be adulterated. We can accept products for return if no more than 50% has been used.
- Receipt: A receipt is not needed. However, the product must have been purchased through the Gratia Botanica online store or in-store. Records in our system must show your name as the purchaser.
- Restocking Fee: A 20% restocking fee applies to unused products.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Health and personal care items
Return Process
- Initiating a Return: To initiate a return, please contact our office at 828 333 5345 with your order number and reason for return. Our team will provide you with a return authorization and further instructions.
- Shipping: Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure your return is received.
- Refunds: Once we receive and inspect the returned item, we will process your refund within 3 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 2 days of receiving your order. We will arrange for an exchange or provide a full refund, including any shipping costs.
Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged. Please review the product description carefully before purchasing.
Additional Information
- Gratia Botanica reserves the right to refuse returns that do not meet our policy requirements.
- This return policy applies only to purchases made directly from Gratia Botanica. For purchases made from third-party retailers, please refer to their return policies.
Contact Us
For any questions or concerns regarding our return policy, please contact our office at 828 333 5345.